Refund policy

REFUND & RETURNS POLICY

At Track Paws, we want you and your pup to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

To start a return, email us at trackpaws232@gmail.com with your order number and reason for return. We'll respond within 24 hours with instructions.

Refunds

Once we receive your returned item and confirm it's in original condition, your refund will be processed within 5–7 business days to your original payment method. Please note that depending on your bank or payment provider, it may take an additional few days for the refund to appear on your statement.

Personalised Items

Custom Name Plates and any other personalised products are non-refundable unless they arrive damaged, defective, or incorrect. If your personalised item arrives with an error on our end, we'll replace it free of charge.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at trackpaws232@gmail.com within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund — no return needed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, in which case we'll cover it.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please check with your bank first, then contact us at trackpaws232@gmail.com and we'll look into it.