Privacy policy
PRIVACY POLICY
Last updated: July 20, 2026
Track Paws ("we", "us", "our") operates the website www.trackspaws.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or place an order.
Information We Collect
When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, referring pages, and the date and time of your visit. When you make a purchase, we collect the information needed to fulfil your order, including your name, email address, shipping address, billing address, and payment information.
How We Use Your Information
We use the information we collect to:
Process and fulfil your orders, communicate with you about your order status and shipping updates, send you marketing emails (only if you opt in), improve our website and customer experience, and prevent fraud. We will never sell, rent, or share your personal information with third parties for their marketing purposes.
Payment Security
All payments are processed securely through Shopify Payments and/or PayPal. We do not store your credit card details on our servers. All transactions are encrypted using SSL technology.
Cookies
We use cookies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, but this may affect your experience on our site.
Third-Party Services
We may use third-party services to help us operate our business and serve you, including Shopify (e-commerce platform), payment processors, shipping carriers, and email marketing tools. These providers only have access to the information necessary to perform their services and are obligated to protect your data.
Email Marketing
If you subscribe to our mailing list, we may send you promotional emails about new products, special offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting us at trackpaws232@gmail.com.
Your Rights
You have the right to access the personal information we hold about you, request correction of any inaccurate information, request deletion of your personal data, opt out of marketing communications at any time, and request a copy of your data in a portable format. To exercise any of these rights, contact us at trackpaws232@gmail.com.
Data Retention
We retain your order information for as long as necessary to fulfil your purchase, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will remove it unless we are legally required to keep it.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, contact us at trackpaws232@gmail.com.